Describe the repair
Answer a few simple questions about what’s happening, including where it is and how it’s affecting you.
Repair support for social housing tenants
For people renting from councils and housing associations. Organise the issue, understand the complaint route, build evidence and prepare the next step without having to work out every legal label first.
Guided R2R journey
Start your R2R Social Housing journey
Tell R2R what’s happening with your repair. You’ll be guided through the right questions and next steps.
Open assistant full screen ↗
Already using R2R? Open Social Housing dashboard ↗
Plain-English questionsNo legal jargon
Save and return laterKeep your case work together
Clear next stepsKnow what to do next
About this assistant
Answer a few plain-English questions about the repair. R2R will organise what you tell it and guide you towards the next appropriate step.
R2R provides housing information, guidance and practical tools. It is not an emergency service and does not replace individual legal advice. If there is an immediate danger to health or safety, contact the appropriate emergency service and your landlord where relevant.
Interactive tenancy toolSocial Housing
Not sure what tenancy route applies?
Use the Social Housing Tenancy Checker to work through the facts you know and identify a possible route to check next. You do not need to know the legal terminology before you begin.
✓ Plain-English questions✓ Covers all four UK nations✓ Uncertainty-friendly answers✓ Printable result and official sources
You can still report an unsafe repair. Tenancy status can be checked separately and the result is a starting point, not a definitive legal classification.
R2R Social Housing Tenancy Checker
Private screening • no account requiredSocial Housing
Common housing issues
Get guidance on common repair and property-condition problems in your social rented home.
Already using R2R?Open your saved work and continue where you left off.
Open dashboard →
Damp & mouldLearn how to identify, record and respond to damp and mould issues.
Leaks & water damageGet guidance on leaks, water damage and the repair information to record.
Heating & hot waterUnderstand common heating and hot-water problems and useful next steps.
Windows & doorsReview common issues with windows, doors, locks, glazing and draughts.
Electrical issuesGet guidance on common electrical problems and when urgent action may be needed.
Pests & infestationsFind guidance on recording and dealing with pests and infestation concerns.
Get clarity
Quick Social Housing tools
Use these tools to prepare your repair record, evidence and complaint route. They do not replace urgent safety action.
Repair urgency checker
What best describes the issue?
Evidence strength checker
What have you already recorded?
R2R Mythbuster
“I need to know exactly what tenancy I have before I can report a dangerous repair.”
Myth. Report the repair and take urgent safety steps where needed. Tenancy status can be checked separately.
Scenario quiz
Your landlord says they never received your repair report. What helps most?
Useful references
Nation-specific official guidance
Social-housing repair rights and complaint routes differ across the UK. Use the source that matches your nation and landlord.
