In development

Disrepair case support for housing providers

A dedicated R2R workspace concept for councils and housing associations: bringing case information, evidence, communications and next actions into a clearer operational view.

See the proposed workflow Register interest

A clearer workflow for every repair case

The provider portal is intended to support consistent workflows while leaving legal and professional decisions with the housing provider.

Case triage overview

Surface important facts, vulnerability indicators, outstanding actions and key dates without replacing professional judgment.

Evidence and communication trail

Keep correspondence, visits, evidence and case actions connected to one repair record.

Escalation visibility

Make complaint status, unresolved issues and hand-offs easier for teams to see and manage.

Review your case-handling workflow

A lightweight operational self-assessment for teams considering the future portal.

Case-health check

How visible is the case right now?

Current repair status is clear
Tenant communications are logged
Vulnerability / risk information is visible
Contractor / inspection actions are traceable
Complaint stage is visible
Outstanding actions have owners
Evidence is linked to the case

Scenario quiz

A case has multiple repair visits but no clear owner for the next action. What helps most?

Coming soon

Provider workspace

The portal itself is not yet available on this public site. This page explains the proposed product and gives organisations a way to register interest.