Choose the R2R service that fits your housing journey. Payments take place through Stripe within the relevant chatbot journey.
For tenants renting from a private landlord or letting agent.
Report your repair and keep a clear record.
Take further action when repairs remain unresolved.
Prepare and organise your wider repair journey.
For private landlords and letting agents managing repair records and compliance.
Repair records and compliance preparation for your properties.
Repair records and compliance preparation for your properties.
Repair records and compliance preparation for your properties.
Answer guided questions, prepare letters and keep your repair records organised. You check the details and send your letters yourself.
Available letters and routes depend on your UK nation and circumstances.
Prices, access periods and document limits remain proposals. Upgrade, cancellation, refund, expiry and landlord renewal arrangements will be explained before payment.
Choose Social Housing, Private Renting or Private Landlord.
The relevant chatbot helps you work through your circumstances and package options.
Check the package, price and access terms before continuing to Stripe checkout.
Package access, documents and payment explained.
For Social Housing, standalone Escalation starts from the formal complaint stage and excludes the initial repair request and first follow-up letter. Complete Journey combines Essential and Escalation. For Private Renting, Escalation includes Essential, and Complete Journey includes Escalation plus the listed later preparation and record-management tools.
Upgrade arrangements are still being finalised. Do not assume that buying another package will credit a previous payment or transfer your case. Any available upgrade must show its cost, features, document allowance and expiry date before payment.
The final rules for expiry, saved records, downloads and additional document generation are still being finalised. These must be explained before purchase.
Cancellation, refund and early-resolution arrangements are still being finalised. These will be explained in the purchase terms before payment. Your legal rights are not removed by a package limit or access period.
No. They open the relevant chatbot. The buttons do not select or purchase a specific package.
The draft allowance is for generated document versions, including regenerated versions. Final counting and usage rules must be confirmed before launch.
The draft shows annual pricing. Renewal arrangements have not yet been agreed and must be stated before launch.
Social Housing
For council and housing association tenants.
Essential
Request a repair and send a reminder if needed.
- One repair case
- 12 months of access
- 10 generated document versions
Start R2R Social Housing →Escalation
Take an unresolved repair further.
- One repair case
- 12 months of access
- 20 generated document versions
Start R2R Social Housing →Complete Journey
From your first repair report through escalation.
- One repair case
- 24 months of access
- 40 generated document versions
Start R2R Social Housing →