For council and housing association tenants
Report disrepair, understand your rights, organise evidence and follow complaints or escalation routes.
Start R2R Social Housing →Fairer homes. Stronger communities.
Support for tenants, landlords and housing providers.
The Right2Repair Assistant (R2R) brings together practical housing-disrepair guidance, tools and organised next steps for tenants, landlords and housing providers across the UK.
What R2R helps you do
Practical support for a fairer, safer housing system.
Understand your rightsGet clear, reliable information for your situation.
Prepare documentsUse templates and guidance to write letters and requests.
Organise evidenceKeep your records together and build a stronger case.
Track progressFollow clear steps and know what to do next.
Interactive tool
Find my R2R route
Four quick questions point you to the most relevant part of R2R. It is a starting point, not a legal classification.
Find my R2R route
Support designed around your housing situation
Tailored guidance, tools and resources for every part of the housing sector.
For private tenants
Understand what may apply to your tenancy, report repairs, prepare letters and organise evidence.
Start R2R Private Renting →
For private landlords and letting agents
Manage repairs, keep property records, access compliance guidance and maintain a clearer audit trail.
Start R2R Private Landlord →
For councils and housing associations
Coming soon: a proposed workspace for repair cases, evidence, communication and compliance activity.
Explore the proposed portal →How The Right2Repair Assistant works
Get the support you need in three simple steps.
1
Choose your pathwaySelect the part of R2R that best fits your situation.
2
Find the right guidanceAccess relevant information, tools and templates.
3
Take action with confidenceFollow clear next steps, keep records and return when needed.
The Right2Repair Assistant
Why use The Right2Repair Assistant?
Practical, reliable support to help you manage housing repair and property-condition issues.
Source-led guidance
Based on relevant housing law and official sources.
→Built around your circumstances
Guidance changes by nation and housing situation.
→Practical tools & templates
Letters, checklists and resources to help you act.
→Save and continue
Keep your case, evidence and next steps together.
→Clearer next steps
Understand what to do and when to escalate.
→
For councils & housing associationsExplore the Housing Provider Portal →
Housing Provider Portal — Coming soon
In development: a dedicated workspace intended to bring repair cases, evidence, communication and compliance activity together.
Case managementTrack and manage disrepair cases
Evidence trackingKeep all evidence in one place
Compliance resourcesGuidance and legal updates
Policy toolsTemplates and best practice
Get started
Ready to get started?
Choose the Right2Repair Assistant service that matches your housing situation.
For social housing tenants
Get guidance and support for repairs in council and housing association homes.
Start now →For private tenants
Get guidance and support for repairs in privately rented homes across the UK.
Start now →
For landlords and agents
Compliance tools, guidance and templates to help you manage repairs and obligations.
Open now →For councils and housing associations
Coming soon: a proposed workspace for repair cases, evidence, communication and compliance activity.
Explore the proposed portal →See what your records could look like
Explore fictional examples of the records R2R helps you organise, or return to your existing service.