The Right2Repair AssistantFind my R2R route →

Repair support for social housing tenants

For people renting from councils and housing associations. Organise the issue, understand the complaint route, build evidence and prepare the next step without having to work out every legal label first.

Start R2R Social HousingCheck my tenancy route
Tenant reviewing repair information
Guided R2R journey

Start your R2R Social Housing journey

Tell R2R what’s happening with your repair. You’ll be guided through the right questions and next steps.

Open assistant full screen ↗
Plain-English questionsNo legal jargon
Save and return laterKeep your case work together
Clear next stepsKnow what to do next
R2R
The Right2Repair AssistantSocial Housing
Guided support
iR2R provides housing information, guidance and practical tools. It is not an emergency service and does not replace individual legal advice. If there is an immediate danger to health or safety, contact the appropriate emergency service and your landlord where relevant.

What happens next

A simple process to get the right information and support for your repair.

1

Describe the repair

Answer a few simple questions about what’s happening, including where it is and how it’s affecting you.

2

Build your case record

Keep reports, communications, photos and other evidence together in one place.

3

Follow the next step

Get clear, tailored guidance on what to do next, including who to contact and what to expect.

Interactive tenancy toolSocial Housing

Not sure what tenancy route applies?

Use the Social Housing Tenancy Checker to work through the facts you know and identify a possible route to check next. You do not need to know the legal terminology before you begin.

✓ Plain-English questions✓ Covers all four UK nations✓ Uncertainty-friendly answers✓ Printable result and official sources
You can still report an unsafe repair. Tenancy status can be checked separately and the result is a starting point, not a definitive legal classification.
R2R Social Housing Tenancy Checker
Private screening • no account required

Common housing issues

Get guidance on common repair and property-condition problems.

Damp and mouldDamp & mould
LeakLeaks & water damage
HeatingHeating & hot water
WindowsWindows & doors
Electrical issues
PestsPests & infestations

What stage are you at?

Select the point that most closely matches your case to see a likely preparation step.

Quick Social Housing tools

Use these to prepare. They do not replace urgent safety action or individual legal advice.

Repair urgency checker

What best describes the issue?

Evidence strength checker

What have you already recorded?

R2R Mythbuster

“I need to know exactly what tenancy I have before I can report a dangerous repair.”

Scenario quiz

Your landlord says they never received your repair report. What helps most?

Official information matters

R2R should be read alongside current official guidance. The correct route varies by nation and landlord type.

England: council housing repairs ↗Scotland: social housing rights ↗Wales: Renting Homes ↗Northern Ireland: responsibilities ↗